Excellent quality and very helpful staff.
I was deeply offended and disappointed with the customer service. My parents were shopping for cabinet for their dining room and the sales associate (White male, approx. 50 years of age) insulted their intelligence and tried to belittle their patronage. We will not shop there ever again.
Previous Post: Terrible customer service. We bought a new dining set with fabric end chairs. Within a year the chenile fabric began unraveling and "strings" were hanging from the sides. We tried tried customer service and eventually even spoke with the store manager. They refused to even send somone to look at them and claimed it was customer abuse. Awful service; we will NEVER buy from them again.
I received exceptional service from Bassett’s repair department when my sofa cushions on one of my leather sofas were not smooth and there was a defect in the fabric. Bassett notified me of the defect and had the fabric replaced along with ordering new cushion covers for me and did not give me a hard time. They were very accommodating to work with and made it easy for me when there was an issue. I love my sofas and the high quality of Bassett and know that they stand behind their furniture and work with the customer.
Update: A new customer service rep contacted us to followup. He was genuine and offerred to help rectify the situation. We hope this is an indication of improved customer support.
Quite expensive but definitely very good quality. Salespeople can be a bit pushy just to make a sale. Can't blame them for trying to make sales and bring in revenue. So far, we are happy with the sectional we purchased from Basset.
Bassett Home Furnishings is a US Furniture Store based in Orange, Connecticut. Bassett Home Furnishings is located at 549 Boston Post Rd, Orange, CT 06477, USA.
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