Very pleased with my hitch installation. So, coming back to see if they'll install a cargo box to hitch next.
I had made a reservation for Saturday November 4th in the Orange location. Received an email Monday saying that. Went to go pick up the truck and the reservation had been moved to Hamden without my knowledge. Someone should have contacted me to let me know. Lost time and money. The staff at the Orange location needs a customer service refresher class. Do NOT recommend Orange location.
I wish I could give them no stars. Do not waste your money or time doing business with this particular UHaul. An associate named Paul, who was quite rude, gave us a contract that didn't reflect the correct amount of gas or mileage on the truck we rented when we pointed it out he refused to reprint the contract and assured us that his initials on the paperwork would suffice however after the truck was dropped off the Orange office would not answer the phone or return any calls to the UHaul where I dropped the truck off (200 miles away no less) to confirm THEIR mistake and I was charged for both the mileage overage and gas. I have spoken to the corporate office about this employee and filed a grievance. Hopefully they will retrain their employees at that office so they can be more competent in the future but honestly I detect laziness more than ignorance with Mr. Paul Cirillo and I'm sure the area of Orange has a more qualified and motivated candidate than this particular associate.
The staff here is great however the manager Annalise can never be met and doesn’t follow through with her customer service. She was supposed to close out a contract on my pod back in September and it is now December and I am still receiving emails saying I owe them money with attempted charges to my credit cards, 5 times this weekend alone.
Never deal with the associate Paul Cirillo at this location or maybe just dont even go to this location. His laziness cost me $200 extra because u couldn't be bothered to reprint a contract that he messed up so I was charged for his mistakes. Worst UHaul experience ever.
U Haul Moving Storage Of Orange is a US Moving Company based in Orange, Connecticut. U Haul Moving Storage Of Orange is located at 174 Boston Post Rd, Orange, CT 06477, USA.
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